Privacy Policy

1. Introduction

OSREN (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website at https://osren.com/, subscribe to our newsletter or contact us through our website or email.

We are committed to handling personal data in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), where applicable.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect the following information:

Newsletter Subscriptions
  • Email address.
  • Name, if requested in the subscription form.
  • Newsletter subscription preferences and records of subscription, consent and unsubscribe requests.
Contact Form and Email Enquiries
  • Name.
  • Email address.
  • Any other information you voluntarily provide in your message or enquiry.
Website Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the website features and services in use. This may include your IP address, browser type, device information, pages visited, approximate location derived from your IP address and website usage data.

Our website may use cookies, analytics tools or similar technologies to collect some of this information.

We collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To send newsletters, product news, company updates, promotions and marketing offers to subscribers.
  • To manage our newsletter mailing list and subscription preferences.
  • To respond to enquiries, feedback and requests submitted through our contact form or email.
  • To improve our website’s content, functionality and user experience.
  • To monitor website performance and understand visitor interactions, where analytics tools are used.
  • To maintain website security, prevent misuse and troubleshoot technical issues.
  • To comply with applicable legal and regulatory requirements.

We will not use your personal data for unrelated purposes without an appropriate legal basis or your consent, where required.

4. Newsletter Subscriptions and Marketing Communications

OSREN uses Brevo as its newsletter and email marketing service provider.

When you subscribe to our newsletter, your email address and any other information requested in the subscription form may be processed through Brevo so that we can manage your subscription and send you communications, including:

  • Product news and launches.
  • Company announcements and updates.
  • Promotions and marketing offers.
  • Other relevant information about OSREN and its products.

We will send marketing communications in accordance with applicable laws and the preferences you have provided.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us through our official contact email or website contact form.

After you unsubscribe, we will stop sending you marketing newsletters, subject to any communications that may be required or permitted by law. We may retain limited information about your unsubscribe request to ensure that your preferences are respected.

For more information about how Brevo processes personal data, please refer to Brevo’s privacy policy at https://www.brevo.com/legal/privacypolicy/.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve website performance and understand how visitors use our website.

Depending on the services configured on our website, these technologies may include analytics tools that collect information about website traffic, visitor behaviour and page performance.

We are reviewing the website’s configuration to determine which analytics and tracking technologies are active. This Privacy Policy may be updated if necessary to reflect the specific tools in use.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Where required by applicable law, we will obtain consent before using cookies or similar technologies that require consent.

6. How We Share Personal Data

We do not sell your personal data to third parties.

We may share personal data with the following categories of recipients where reasonably necessary:

  • Newsletter service provider: Brevo, to manage subscriptions and deliver email communications.
  • Website and hosting providers: To host, maintain, secure and operate our website.
  • Technical service providers: Providers supporting website functionality, security, performance monitoring or other relevant services.
  • Professional advisers: Legal, accounting or other professional advisers where necessary.
  • Government authorities and regulators: Where disclosure is required or permitted by applicable law.

We take reasonable steps to ensure that third parties processing personal data on our behalf handle it appropriately and implement suitable safeguards.

7. Storage, Security and Retention

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including managing newsletter subscriptions, responding to enquiries, maintaining relevant records and meeting legal obligations.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.

Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. International Transfers of Personal Data

Some service providers, including newsletter or website service providers, may process or store personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take appropriate steps to ensure that such transfers comply with applicable data protection laws and that suitable safeguards are implemented where required.

9. Your Rights

Subject to applicable Malaysian data protection laws, you may have the right to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate, incomplete or outdated personal data.
  • Withdraw consent where processing is based on consent.
  • Request that we stop using your personal data for direct marketing.
  • Unsubscribe from our newsletter at any time.
  • Make enquiries or raise concerns about how your personal data is processed.

To exercise your rights, please contact us using the contact details in Section 12.

We may need to verify your identity before responding to certain requests. Some requests may be subject to legal requirements or limitations.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These third parties operate independently and may have their own privacy policies and data handling practices. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the relevant privacy policies before providing personal information to any third party.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers or applicable laws.

Any updates will be published on this page together with the revised “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal data.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about the handling of your personal data, please contact us through either of the following channels:

OSREN

Website: https://osren.com/

Email: [email protected]

Please include sufficient details in your enquiry to help us understand and respond to your request.

We will handle privacy-related enquiries in accordance with applicable laws.

This Privacy Policy is intended to provide general information about OSREN’s website privacy practices. It should be reviewed against our actual data collection practices, website configuration and applicable legal requirements before publication.